Support
Advantage software and technical support is provided for up to 12 hours a day to ensure we address the needs of all our clients, regardless of their time zone. “Live” telephone support is the most common method for providing support, but we also offer email support and a host of other online services. Our Client Relations department, run by Brian Hess. provides pro-active services such as capabilities demos, regular webinars and individual assistance to anyone needing guidance. Our Software and Technical Support departments fully support all areas of the system including installation, questions, enhancement requests, issue resolution and more.
Customer Relations
Brian Hess - bhess@gotoadvantage.com
Call 800-841-2078
Software Support
Advantage application support, training and consulting requests, programming requests and general support
Manager: Gary Leavelle Hours: 8:00 AM to 7:30 PM Eastern Standard Time
Call Center: 877-443-3311
Email Support: softwaresupport@gotoadvantage.com
Technical Support
Software installation and configuration, software conflict resolution and computer hardware recommendations
Manager: Scott Byrnes
Hours: 8:00 AM to 7:30 PM Eastern Standard Time
Call Center: 877-443-3322
Email Support: techsupport@gotoadvantage.com
Advantage Software has transformed my agency by automating our processes, saving time and money!
news
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February 02, 2012
Have you completed your year-end accounting? If not, Advantage can help!
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January 25, 2012
The new Report Writer in Advantage blue brings you the same features used by professional report writers!
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January 20, 2012
Advantage blue is set for general release on Friday, February 3, 2012!
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January 09, 2012
The Advantage Software Company announced today that project management for agencies will dramatically change with the release of Advantage blue…