Support
Advantage software and technical support is provided for up to 12 hours a day to ensure we address the needs of all our clients, regardless of their time zone. “Live” telephone support is the most common method for providing support, but we also offer email support and a host of other online services. Our Client Relations department, run by Brian Hess. provides pro-active services such as capabilities demos, regular webinars and individual assistance to anyone needing guidance. Our Software and Technical Support departments fully support all areas of the system including installation, questions, enhancement requests, issue resolution and more.
Customer Relations
Brian Hess - bhess@gotoadvantage.com
Call 800-841-2078
Software Support
Advantage application support, training and consulting requests, programming requests and general support
Manager: Deirdre Doyle
Hours: 8:00 AM to 8:00 PM Eastern Standard Time
Call Center: 877-443-3311
Email Support: softwaresupport@gotoadvantage.com
Technical Support
Software installation and configuration, software conflict resolution and computer hardware recommendations
Manager: Scott Byrnes
Hours: 8:00 AM to 7:30 PM Eastern Standard Time
Call Center: 877-443-3322
Email Support: techsupport@gotoadvantage.com
It’s Nice to Work with Software Professionals that Know the Agency Business.
news
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August 02, 2010
Advantage Announces the Release of New Features, including Innovative Project Management Tools and Employee Utilization Dashboards
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May 27, 2010
Advantage concludes another successful Users Group Conference; announces latest productivity enhancements, expands dashboard functionality and multi-currency features.
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April 27, 2010
Worldwide Partners, Inc., the world’s largest network of owner-operated advertising and marketing agencies, adopts Advantage Enterprise as platform of choice…
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April 13, 2010
The MAGNET Global Network, a collaborative network of top independent marketing and advertising agencies, selects Advantage as its strategic partner…