Training & Support
All members of our training staff are agency veterans with a thorough understanding of the agency business and the Advantage software suite. Our training programs are based on our clients’ needs and use a blend of on-site visits, individual web conferences, and group webinars. Each training course is tailored to the client and follows a pre-approved agenda. After initial training is complete, we are available to provide targeted follow-up training.
Advantage software and technical support is available 12 hours a day to ensure we address the needs of all our clients, regardless of the time zone. “Live” telephone support is the most common method for providing support, but we also offer email support and a host of other online services. Average resolution time for issues is 40 minutes. Our Client Relations department provides proactive services such as capabilities demos, regular webinars and individual assistance to anyone needing guidance. Our Software and Technical Support departments fully support all areas of the system including installation, questions, enhancement requests, issue resolution and more.
Training and Implementation
Manager: Tina Hussion
Hours: 8:00 AM to 5:00 PM Mountain Standard Time
Call 800-841-2078
Email: thussion@gotoadvantage.com
Customer Relations
Brian Hess - bhess@gotoadvantage.com
Call 800-841-2078
Software Support
Advantage application support, training and consulting requests, programming requests and general support
Manager: Gary Leavelle
Hours: 8:00 AM to 7:30 PM Eastern Standard Time
Call 877-443-3311
Email: softwaresupport@gotoadvantage.com
Technical Support
Software installation and configuration, software conflict resolution and computer hardware recommendations
Manager: Scott Byrnes
Hours: 8:00 AM to 7:30 PM Eastern Standard Time
Call Center: 877-443-3322
Email Support: techsupport@gotoadvantage.com
The Traffic Module is a Rocket Ship!
news
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February 02, 2012
Have you completed your year-end accounting? If not, Advantage can help!
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January 25, 2012
The new Report Writer in Advantage blue brings you the same features used by professional report writers!
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January 20, 2012
Advantage blue is set for general release on Friday, February 3, 2012!
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January 09, 2012
The Advantage Software Company announced today that project management for agencies will dramatically change with the release of Advantage blue…