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Services
The strength of our client partnership is measured by their success. Client ROI is our goal - a combination of satisfaction, productivity and profitability. We offer a support staff that is responsive, upfront and personal, not hidden behind touchtone codes and web requests. They are highly experienced and expertly trained. We have continuous access to top talent, aided by our industry reputation, along with our excellent headquarters location.
Client Portal
Our New Advantage Client Portal is Your New Point of Access to Important Information!
This new site is an extension of this web site and is available only to Advantage clients. It provides easy access to information that was previously only accessible through our FTP site!
Click on the link to register or log-in to see important information on the software you use every day. The site includes:
- Latest Advantage and Users Group News
- Calendar of Events
- Latest Advantage Software Developments
- Frequently Asked Questions (with Answers!)
- Software Overview Documents
- Technical Documentation and Requirements
- Training and Users Guides
- Quick Surveys, and More!
Implementation
Most of our new clients switch to Advantage from another agency software system. We help them with their transition by taking time to understand their current workflow and then chart a course for success. Each new client is assigned an implementation specialist who provides consulting and training until their goals are achieved. We even assist with data conversions when possible.
Training
All members of our training staff are agency veterans with a thorough understanding of the business, accounting and Advantage. Our training programs are based on our client’s needs and use a blend of on-site visits and web conferences. Each training course is tailored to the client and follows a pre-approved agenda. After initial training is complete, we are available to provide follow up training on just the areas needing focus.
Consulting
We appreciate and support the custom, personalized nature of the agency business. The arrival of a new client or a new employee can change the way an agency uses Advantage. They may need to unlock unused features to support new reporting or workflow. To uncover these needs we frequently perform “Advantage Audits” to ensure our clients are receiving the full value ROI potential of Advantage.
We also appreciate the varying levels of "tech savvy" that exist in the agency world. Both experts and non-experts have realized the benefits of our technical audits and consulting services. And, through Basic Computer Systems (a Division of Advantage) we also provide complete "plug and play" systems designed to fit the specific needs of each agency.
Ongoing Support – Software and Technical
Our client care specialists insure business continuity and high level productivity. Our blend of application specialists and Microsoft® certified technicians keep clients performing at a high level. We operate eleven hours a day and are available to meet the needs of our clients in every continental time zone.
Custom Programming
Our consultants and engineers respond when a client needs custom programming. Custom projects like a specialized client invoice format or report can often be developed quickly and delivered efficiently through one of our reporting interface options.
Software Enhancements
We never stand still; product development is a continuous effort. Our software enhancements and new service offerings are driven by the needs of our clients. The democratic process put in place by our Users Group ensures that we have a well-rounded base of “key initiatives” and regular enhancements to focus on each year. In addition to providing User Group enhancements, we continuously add other industry-standard functionality and reporting based on popular demand.
Visit our Users Group page on this Website for more information or to submit an enhancement request.
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